More on: Trouble Configuring RPC/HTTPS?
Originally posted on June 23, 2004
(Note on November 13, 2007: I updated the links to point to this blog.)
Two weeks ago, I wrote in http://theessentialexchange.com/blogs/michael/archive/2007/11/13/trouble-configuring-rpc-https.aspx about some issues that can arise when configuring RPC/HTTPS.
I ran across a new one yesterday. It's actually documented: see KB 830355 for the article on it. However, the description isn't very good. This problem can cause “Out of Memory” errors, “Your Exchange Server is Not Available” errors, plus several others. It's also not obvious from the KB keywords that it can be an RPC/HTTPS issue although this is in the text (I found the article by searching with Google, not via support.microsoft.com).
As a service provider, all of my users use UPN logins. Last week, suddenly I had three new end-users that couldn't connect. And this is what it's turned out to be. It may also be significant (or may not) that all three use IBM ThinkPad laptops.
Ever notice how problems seem to come in waves?
I do have this hotfix on my website now, and will direct specific customers to it, but since it isn't a public download from download.microsoft.com (I had to call PSS to get it), I don't guess I can post a link to it here.
I'm glad that Windows XP sp2 will have both of these patches in it (although it will probably cause a lot more issues in different ways).
One clarification from my earlier post: Office 2000 and Office XP should be service packed BEFORE you install Outlook 2003. I've seen Office Update break a couple of Office installations that had both Office XP Premium and Outlook 2003 installed before they were service packed.