I Had To Laugh...
We consultants help each other out, of course. I know Exchange and Active Directory pretty well, but put me in front of Citrix or a big T/S farm or a PKI implementation - heck, I'll scream for help without any qualms whatsoever.
So, a consultant I share favors with called me this week - quite perplexed.
He was working at a company and they were working on a hardware migration - Exchange Server 2003 to Exchange Server 2003. They had a 50 GB store and a few hundred mailboxes.
This company had an onsite junior technician who wanted to help out, so my comrade-in-arms had given this junior tech a list of things to do, in order to prepare for the migration. Off the junior tech went to do them...
...and he came back and said "all done, but would you move the mailboxes? I don't feel comfortable with that...."
So....a couple hundred mailboxes moved later, and no more mailboxes would move. <scratch head>
Outlook connects, but no e-mail is being delivered to or from those folks who have been moved. <scratch head some more>
<investigate, investigate, investigate>
<IM Michael on MSN Messenger...hey dude....>
So I remote in, and five minutes later, I'm laughing so hard I almost split a gut.
The instructions my friend had given the junior tech. included how to install Exchange Enterprise and to install service pack 2.
Well, the junior tech. couldn't find the media for service pack 2. So, almost correctly, the junior tech. assumed he could just install Exchange Standard and set the registry key so that it would support a larger mailbox store.
So that's what he did. A perfectly good Exchange Standard install and he set the "Database Size Limit in Gb" to 75 - no problem for a 50 GB store.
BUT....(you knew this was coming, right?)
....wait for it....
he forgot to install service pack 2
So the store would mount...say oops! too big....dismount.
Lather, rinse, repeat.
The moral of the story? Well, I guess there are a couple:
1) Trust...but verify - ensure that what you think was done was actually done. Like Gregory House says, "People always lie." I would add - even when they don't mean to (it isn't always malicious).
2) Use your Event log. If it is telling you things that don't make sense - see moral 1. Occam's Razor almost always applies.
3) It's ok to ask your friends for help. :-)
Until next time...
As always, if there are items you would like me to talk about, please drop me a line and let me know!